Confidentiality policy

At SEEQLE, the protection of your personal data is a priority.

When you browse the site www.seeqle.com (the “Site”) and as part of our relationship, we are required to collect personal data about you.

The purpose of this policy is to inform you about the methods by which we process this data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “RGPD”).

Who is the data controller?

The data controller is the company SEEQLE, a simplified joint stock company, registered with the RCS of Nancy under number 809 063 142 and whose head office is located at 3 Place Simone Veil 54000 Nancy (“We”), when you browse our Site or as part of the management of our contractual relationships.

On the other hand, when our customers use our advertising services, we process personal data in their name and on their behalf. Our customers thus act in this context as data controllers in accordance with Article 4 of the GDPR. We act as a subcontractor.

What data do we collect?

Personal data is data that makes it possible to identify an individual directly or by cross-checking with other data.

We collect data that falls into the following categories:

Identification data (name, first name, email address, telephone number);

Data relating to your professional life (company name, position, type of company);

Connection data (login logs, encrypted passwords);

Navigation data (pages viewed, date and time of connection, browser used, operating system, user ID);

Data from the recordings of telephone calls between you and our customer service (the content of the calls, their dates);

Economic and financial data (RIB, data relating to your bank cards);

Any information you want to send us as part of your contact request.

Mandatory data is indicated when you provide us with your data.

On what legal bases, for what purposes and for how long do we keep your personal data?

Objectives

Legal bases

Retention periods

To provide you with a demonstration of our services

Execution of pre-contractual measures taken at your request

Your data is kept for a period of 3 years from the date of collection.

Connect you to our platform

Execution of the contract that you or your company has entered into with Us

Your data is kept for the duration of your account.

Your connection logs are kept for 1 year.

Provide you with the resources you require

Our legitimate interest in sending you the requested resources on a durable medium

Your data is kept for a period of 3 years from the date of collection.

Execute operations relating to the management of our customers concerning contracts, orders, invoices and monitoring the contractual relationship with our customers

Execution of the contract that you or your company has entered into with Us

Personal data is kept for the duration of the contractual relationship.

In addition, your data (with the exception of your bank details) are archived for evidentiary purposes for a period of 5 years.

Regarding the data relating to your bank card, they are kept by our payment service provider until the cancellation of your subscription.

Data relating to the visual cryptogram or CVV2, written on your bank card, is not stored.

Improving our services

Our legitimate interest in improving our services

Personal data is kept for 3 years.

Telephone call recording: 6 months from collection

Documents for analyzing the content of telephone calls: 1 year from their collection

Create a file of customers and prospects

Our legitimate interest in developing and promoting our business

For customers: the data is kept for the duration of the contractual relationship.



For prospects: the data is kept for a period of 3 years from your last contact, for prospecting purposes.

Send newsletters, solicitations and promotional messages

Our legitimate interest in retaining and informing our customers and prospects of our latest news

The data is kept for 3 years from the date of your last contact with Us.

Respond to your requests for information

Our legitimate interest in responding to your requests

The data is kept for the time necessary to process your request for information and deleted once the request for information has been processed.

Comply with legal obligations applicable to our business

Comply with our legal and regulatory obligations

For invoices: invoices are archived for a period of 10 years.

Data relating to your transactions (with the exception of bank data) are kept for 5 years.

Process your applications

Execution of pre-contractual measures

The data is kept for the duration of the processing of your application.

Develop Site navigation statistics and Site audience measurement statistics

Your consent

The data is kept for 2 years.

Broadcast personalized advertising

Your consent

The data is kept for 1 year.

Manage requests to exercise rights

Our legitimate interest in responding to your requests and keeping track of them

If we ask you for proof of identity: we only keep it for the time necessary for identity verification. Once the verification has been carried out, the receipt is deleted.

If you exercise your right to object to receiving prospecting: we keep this information for 3 years.

Who are the recipients of your data?

Will have access to your personal data:



The staff of our company;

Our subcontractors: hosting providers, CRM tools, audience measurement and analysis providers, email providers, secure payment providers, questionnaire creation tools, marketing communication tools;

Where applicable: public and private organizations, exclusively to meet our legal obligations.

Is your data likely to be transferred outside the European Union?

Your data is kept and stored for the duration of processing on the servers of the company WIX, located in the European Union for the Site and on the servers of the company AWS located in the European Union for the platform.

As part of the tools we use (see article on recipients concerning our subcontractors), your data is likely to be transferred outside the European Union. The transfer of your data in this context is secured using the following tools:

or the data is transferred to a country that has been the subject of an adequacy decision by the European Commission, in accordance with article 45 of the RGPD: in this case, this country ensures a level of protection considered sufficient and adequate to the provisions of the RGPD;

or the data is transferred to a country whose level of data protection has not been recognized as adequate under the RGPD: in this case these transfers are based on appropriate guarantees indicated in article 46 of the RGPD, adapted to each service provider, including in particular, but not exclusively, the conclusion of standard contractual clauses approved by the European Commission, the application of binding corporate rules or under an approved certification mechanism.

or the data is transferred on the basis of one of the appropriate guarantees described in Chapter V of the GDPR.

What are your rights to your data?

You have the following rights with respect to your personal data:

Right to information: that's exactly why we wrote this policy. This right is provided for in articles 13 and 14 of the GDPR.

Right of access: you have the right to access all of your personal data at any time, under article 15 of the GDPR.

Right to rectification: you have the right to rectify your inaccurate, incomplete or outdated personal data at any time in accordance with Article 16 of the GDPR

Right to limitation: you have the right to obtain the limitation of the processing of your personal data in certain cases defined in article 18 of the RGPD.

Right to erasure: you have the right to demand that your personal data be erased, and to prohibit any future collection of it for the reasons set out in article 17 of the GDPR



Right to file a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of applicable texts. (Article 77 of the RGPD)


Right to define guidelines for the storage, deletion and communication of your personal data after your death.


Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR states that you can withdraw your consent at any time. This withdrawal will not call into question the legality of the processing carried out prior to the withdrawal.


Right to portability: under certain conditions specified in article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to require their transfer to the recipient of your choice.


Right to object: under Article 21 of the GDPR, you have the right to object to the processing of your personal data. However, note that we will be able to maintain their treatment despite this opposition, for legitimate reasons or the defense of legal rights.

You can exercise these rights by writing to us using the contact details below. On this occasion, we may ask you to provide us with additional information or documents to justify your identity.

What cookies do we use?

To find out more about managing cookies, we invite you to consult our Cookies Policy.

Point of contact to exercise your rights

Contact email: privacy@seeqle.com

Contact address: 3 Place Simone Veil 54000 Nancy

Changes

We may modify this policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical changes. These changes will apply as of the effective date of the amended version. You are therefore invited to regularly consult the latest version of this policy. However, we will keep you informed of any significant changes to this privacy policy.

Entry into force: 01/08/2022